First Citizens, you get mad props...

I was reissued all of my business cards. Apparently First Citizens had a breech, and immediately sent us all new ones.

That is fine and dandy, until I try to login to www.yourbankmiles.com and none of my accounts work. I had numerous free tickets and almost free tickets on various accounts. I was not happy about this.

Today, I call the number on the back of my card, expecting them to think I am crazy. The first pleasant thing that happened "Press zero to speak to an operator." Seriously? That easy? I don't have to "Press one for English?" only to get someone who doesn't really speak English?

I got this VERY nice woman, after maybe four rings. She knew what my issue was, tried to fix it, had to make a phone call and will call me back shortly. She spoke English. She may have even been in Roanoke (where FC is out of) and spoke southern!

So, today First Citizens, I am tickled with you :)

Call me a coward if you must,

but if a customer calls me, almost yelling at me. Then gets in to "I NEED TO SPEAK TO THE OWNER." I don't tell them that I am as close as they will ever get to speaking to the owner.

I just told this guy "I don't know how to help you with that right now sir, let me get *sales person* to call you back."

Well, come to find out, he has buyers remorse. He supposedly found the product somewhere else for less (lie, we have MAP pricing on this product, and it isn't marked up. So, if he did find it somewhere else for less, some one is in big trouble). I said "Sir, where did you find it for less?" At which time he yelled at me "I'M NOT TELLING YOU." Ok, right. Because you are not telling the truth.

"Customers are always right." Bulllll. Customers are out for themselves. Customers lie.

I prefer "Take care of the customer."

Anyway, Mr. Customer, you were yelling at the person who can help you the most, and that probably isn't going to work out for you.